Partnering with Itoc for the long-term cloud journey.

Itoc operates as an extension of 2CRisk's team to ensure the security and maintenance of the environment so that the 2CRisk team can focus on development and customer experience.

$150k

Cost saving of internal resource

96.7%

Less downtime

Regarded as one of Australia’s leading health software companies, 2CRisk was born of a common goal to improve the health and wellbeing of the global workforce and support organisations to implement positive change that is rewarding to both the employee and the business. 

2CRisk’s cloud based occupational health platform is designed to help organisations proactively manage employee health and wellbeing in one central location and gain the intelligence required to target identified health risks and improve productivity.

We recently spoke with Mark Cassidy from 2CRisk about how important it is to work with a team with similar values on their cloud journey. 

Itoc's Cloud Managed Services has provided 2CRisk with: 

  • 24/7 support coverage of the company’s AWS platform
  • Mitigated risk 
  • Internal resource time saving to focus on software innovation and developing better customer experiences 
  • Flexible platform capabilities for global expansion 
  • A customised solution to fit long-term requirements

Global expansion required 24/7 support.

2CRisk was originally operating their solution out of a traditional data centre which had basic requirements with the systems simply turned on at 7am in the morning and off at 5pm in the evening. Mark Cassidy, 2CRisk Managing Director, said that the landscape quickly changed in late 2011 when the business expanded into new international markets requiring 24/7 service levels. 

2CRisk found that the previous platform and provider were no longer adequate to support the global expansion and increase in security and governance requirements. “We needed an environment with the extensibility to support our growth and the new customers we acquired overseas.” (Mark Cassidy)

It wasn’t just about providing a 24/7 system, 2CRisk did not have the internal resources and expertise in the company to maintain the solution. 2CRisk wanted a dedicated partner to support the migration to the new AWS cloud platform, leverage expertise and provide proactive support to monitor, maintain and manage the entire IT infrastructure.

Seamless process migrating into the new world.  

Amazon Web Services was the platform of choice to expand 2CRisk and to take the solution global. The process was seamless with Itoc migrating the existing 2CRisk solution into the new world. 

“We were really happy to find a partner like Itoc, who is a local Australian provider sharing the same business values as 2CRisk. Their extensive expertise with AWS and Oracle was available to us from day one.” (Mark Cassidy)

By utilising Itoc’s Cloud Managed Services, 2CRisk has extended their capabilities and received a customised solution to fit their long-term needs. From 24/7 management of the AWS environment, to access to a broad range of expertise across AWS and security, Itoc provide a depth of resources 2CRisk simply cannot maintain internally. 

Working in the health space with clients such as Bupa, it is critical that 2CRisk meet additional security requirements and regulations - Itoc manages all of this for 2CRisk, relieving the time and pressure from our internal team.

“It is so important that I can reach out and speak to someone. It gives us great confidence knowing that I can call the Itoc team and they will find a solution straight away. We can rely on Itoc for thorough research and recommendations on the right solution for every project we undertake, every step of the way." (Mark Cassidy)

Freeing up the 2CRisk team to focus on what it does best.

2CRisk now experience less downtime, enhanced security, increased platform stability and faster product feature implementations. Staying up to date with the latest security legislation is a challenge and takes considerable time that 2CRisk cannot afford internally.   

"With Itoc handling the day-to-day operations of our environment, the team can focus on what it does best: embracing technologies and constantly developing to provide a better customer experience." (Mark Cassidy)

The bespoke AWS environment implemented and supported by Itoc has the functionality to grow with the business as 2CRisk is expanding. 

“Itoc operates as an extension of our team to ensure the security protection and maintenance of the environment saving 2CRisk the need for a CTO at a cost of $150k annually.” (Mark Cassidy)

It is critical we keep the software up and running for our clients - with our extended Itoc team’s rapid response, we have never had to suffer financial impact from failing to do this in four years. Any downtime is extremely minimal. 

Mark Cassidy mentioned it is great that our current and potential customers have peace of mind, knowing that 2CRisk have a dedicated AWS partner on side and a structured R&D process in place for software development. 

“We have been working with Itoc now for more than five years across regular professional services projects and ongoing managed services and know that we can call on them for any solution.” (Mark Cassidy)

"I would highly recommend Itoc to any prospective client. Itoc are an outstanding provider and have been our outsourced Managed Services provider for a number of years. Their service levels are outstanding, they are instantly contactable and highly professional."

Mark Cassidy

Managing Director at 2CRisk

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